Delete your data

1.Delete in the app

This is the fastest way. It works on iPhone, and on Android from the next app update; in Android versions without it, the buttons do nothing, so update the app or ask us by email as below.

• Open Bedtime Heroes and make sure you are online.
• Open the grown-ups’ area and answer the parental gate.
• Open Privacy & data.
• Tap Delete all data, read the confirmation, and tap Delete everything.

Everything listed under "What we delete" is deleted from our servers straight away. The app then clears everything it saved on the phone (the heroes and their drawings, the watch history, downloaded stories, the cached plan and the settings) and starts again with a new, empty account, as a fresh install does. If you are offline or something goes wrong, nothing is deleted and the app says so; try again.

One hero. On the same page, Delete [name]’s hero (or Delete next to a hero on the grown-ups’ Heroes page) asks you to confirm, then Delete hero deletes that hero’s drawing and name from our server and the phone. The rest of the account stays. The button is shown only for a hero a grown-up made.

Email accounts and more than one phone. Delete all data deletes the account the phone is on at that moment. If the phone is signed in to an email account, that means the email account, with its heroes, its plan and the email address, and every other phone signed in to it is signed out and goes back to its own account. If the phone is signed out, only the phone’s own account is deleted; to delete an email account, sign in to it first and then use Delete all data.

This cannot be undone. Deleting your data permanently removes every hero and the account, and it does not cancel a Premium subscription: cancel that in the store first (see "Your subscription").

2.Delete without the app

If you no longer have the app or the phone, or your Android app does not have the delete buttons yet, ask us by email:

Email [email protected] with the subject "Bedtime Heroes: delete my data".

Say whether you want everything deleted, or only one hero (give the hero’s name). You can also ask for a copy of what we hold before we delete it.

Because we hold no name or contact details for most accounts, we must first link your request to an account, as below. This protects you and your child from someone else deleting, or seeing, your data.

3.If the account has an email address

If you added an email in the app (grown-ups’ area → Account, "Signed in as …"), send your request from that email address. We will reply to it to confirm before deleting anything.

4.If the account has no email address

Accounts without an email are known to us only by a random ID that the app does not show, so please use one of these:

• Add an email in the app, then write from it. On the phone that has the account, open the grown-ups’ area, go to Account, type your email and enter the 6-digit code we send. This links the account to that address. Then email us from it as above.
• Quote a store order number. If the account ever had Premium, give the Google Play order number of the subscription (it starts with "GPA."), from your Google Play order history or receipt email, or the App Store order ID, from Apple’s receipt email or your App Store purchase history. We can find the account through our subscription processor.
• Neither. Write to us anyway with the names of the heroes and roughly when they were made. We will check them against the details we hold, and tell you if we cannot link your request to an account with confidence.

We use these details only to find and verify the account. Verified requests are completed within 30 days of receipt.

5.What we delete

For the whole account:

• The account and its random ID, the phone’s own account when the phone is on the account, and any phone’s own account that was merged into it when that phone signed in.
• Every hero: its cartoon drawing (held in our file storage) and its name.
• The drawing log (when each hero was drawn, and the outcome).
• The plan record (Premium status, renewal and trial details).
• The email address, if one was added, and its sign-in record.
• Every sign-in record and session that belonged to the account. Other phones signed in to the account are signed out.
• The link between your phones and the account: each phone that was on it is moved to a new, empty account (see "What we keep").
• The customer record RevenueCat, our subscription processor, holds under the account ID: we ask RevenueCat to delete it at the same time.

For one hero: its drawing and its name. The rest of the account stays. A deleted hero does not give back a free hero drawing.

There is no photo to delete: we never keep it. Anthropic, which drew the hero for us, deletes API data within 30 days, with the narrow exceptions in the Privacy Policy.

6.What we keep, and for how long

• The phone’s record, without the account. We keep each phone’s keyed hash (a scrambled form of its Android ID or, on iPhone, of the random ID the app keeps in the Keychain), its platform, when it was first and last seen, and a count of the free hero drawings already made on it. Nothing in it links to the deleted account. This is so that deleting an account never gives a phone a second free hero: the phone starts again as a new, empty account with its free drawings as used as before.
• Feedback answers. Answers sent from the Android app’s "Do you like Bedtime Heroes?" question stay, with no link to the account.
• Financial records. The sales reports Google Play, the App Store and RevenueCat give us list subscription orders, but not your name or email address. We keep them for as long as accounting and tax law requires, currently up to eight financial years in India.
• Backups and logs. Deleted data can remain in our hosting provider’s encrypted backups, and account IDs in our request and security logs, for a limited period until they are overwritten in the normal rotation. They are never used to restore a deleted account.
• Your email to us. If you asked by email, we keep the correspondence as a record of your request for up to 24 months.
• Anything a law requires. Where we must keep something to meet a legal obligation or to establish, exercise or defend a legal claim, we keep only that, for as long as the obligation or claim lasts.

7.Uninstalling is not deleting

Uninstalling the app on Android (or clearing its data in Android Settings), or deleting it from an iPhone, removes what the app saved on the phone: the hero list and the age you may have picked, the installed drawings, the watch history, settings and downloaded stories.

It does not delete anything on our server. The app recognises the phone (on iPhone by a random ID kept in the iOS Keychain, which stays when the app is deleted), so if it is installed again on the same phone, it gets the same account back, with its heroes and its plan. Only Delete all data in the app, or a request to us, deletes the account.

Delete all data in the app also clears the phone. If you deleted by email, uninstall or delete the app afterwards to remove what is left on the phone.

8.Your subscription

Deleting your data does not cancel a Premium subscription, and we cannot cancel it for you. Cancel it before you delete your data, in the store you subscribed through:

• Google Play: Play Store → profile → Payments & subscriptions → Subscriptions, or the "Manage in Google Play" button on the app’s Plan page. Refunds are handled under Google Play’s refund policy.
• App Store: on iPhone, Settings → Apple Account → Subscriptions, or the "Manage in App Store" button on the app’s Plan page. Refunds are handled by Apple: see how to request a refund.

9.Data held by others

Deleting your data from Bedtime Heroes does not delete data held by other companies under their own policies:

• Google keeps your Google Play purchase and payment history. Manage it in your Google account.
• Apple keeps your App Store purchase history. Manage it in your Apple Account.
• RevenueCat may keep records of transactions it processed for us as its own policies and the law require, after deleting the customer record.
• Your phone: a photo you chose stays in your gallery or Photos library, and on Android a camera app may have saved its own copy of a photo you took. Those copies are yours; delete them there if you wish.

10.Timelines

• In the app: immediate.
• By email, acknowledgement: within 24 hours of your email.
• By email, completion: once we have verified the request, and within 30 days of receipt, or we tell you within that time why we need longer. We confirm by replying to your email.
• Backups and logs: overwritten in our hosting provider’s normal rotation after deletion.
• Financial records: kept for the legal retention period above, then deleted.

11.Questions and complaints

For anything about deleting your data, or to raise a grievance:

Grievance Officer
Navaye (sole proprietorship)
Gwalior, Madhya Pradesh, India
Email: [email protected]

If you are not satisfied with our response, you may complain to the Data Protection Board of India, to your local data protection authority if the GDPR applies to you or, in the United States, to the Federal Trade Commission.